Kansas Division of Vehicles Announces Features To Improve Customer Service

Kansas Division of Vehicles Announces Features To Improve Customer Service

The Kansas Division of Vehicles has announced two new digital features designed to make driver services more transparent, faster, and easier for residents across the state.

These updates focus on giving Kansas drivers better access to information about their driver’s license status and real-time updates on changes to their driving records.

Both tools are now available through the Kansas Department of Revenue website in the vehicles section and on the official KSVehiclesConnect mobile app, which is free to download.

New Online Driver’s License Tracking Feature

One of the most significant improvements is the Driver’s License Mailing Status Check, which allows customers to monitor the progress of their driver’s license or ID card from production to delivery.

How The License Status Check Works

Drivers can access this feature online or through the mobile app by entering:

  • Driver’s license number
  • First and last name
  • Date of birth

Once logged in, users can view the current production stage of their license or ID card.

License Production Status Updates Include:

  • Card sent for processing
  • Card received and waiting to be printed
  • Card printed and mailed
  • Card delivered to the customer’s address

This feature eliminates uncertainty and helps drivers know exactly when to expect their official license.

Automatic Alerts for Driving Record Changes

The second feature offers automatic notifications to keep drivers informed about important updates to their driving record.

What Alerts Will Drivers Receive?

Kansas drivers can choose to receive text messages or email notifications when:

  • Their license status changes to suspended, revoked, or restricted
  • New official communications are posted, such as letters or notices

These alerts ensure that drivers stay informed without having to regularly check their account manually.

Access Through Website and Mobile App

Both services are available through:

  • The Kansas Department of Revenue vehicles webpage
  • The KSVehiclesConnect mobile app, available for smartphones

By offering access across multiple platforms, the Division of Vehicles aims to provide convenient and user-friendly service for all residents.

Why Kansas Licenses Are Mailed Instead of Printed In-Office ?

For security reasons, Kansas does not print driver’s licenses at local offices. Instead:

  • Customers receive a 60-day temporary license printout at the time of application
  • The permanent license or ID card is produced offsite
  • The card is then mailed directly to the customer’s home address

This system helps protect sensitive personal information while maintaining high security standards.

With these new digital tools, the Kansas Division of Vehicles is taking a major step toward improving customer service, transparency, and convenience.

By allowing drivers to track license production and receive automatic alerts about driving record changes, Kansas residents can stay informed and avoid unnecessary stress or delays.

These updates reflect a continued effort to modernize state services while maintaining strong security protections for personal data.

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