Hailey
For the past 50 years, the Missouri Child Abuse and Neglect Hotline has been a lifeline for children in need.
The hotline started in 1975 with one goal—to protect children from abuse and neglect. Today, it continues to play a major role in safeguarding young lives, handling thousands of calls and reports every year.
This milestone is not just about looking back but also about looking forward—ensuring that children today grow up safe and strong to shape a better tomorrow.
The Mission Behind the Hotline
The Missouri Department of Social Services (DSS) runs the hotline with the mission of protecting and saving children. Their motto is simple but powerful: “If you see something, say something.”
Every report matters because it can change or even save a child’s life.
50 Years of Service in Numbers
The hotline has made a huge impact since it first opened phone lines.
Key Statistics
| Year/Period | Reports/Calls Received | Notes |
|---|---|---|
| Fiscal Year 2024 (June–July) | 152,000 reports | Number expected to keep rising |
| Record Day (2021) | 774 calls/reports in a single day | Highest ever in one day |
| Since 1975 | 4.5 million+ calls | Total since the hotline began |
| 2016 | Online reporting added | Easier and faster reporting |
These numbers highlight how much the hotline has grown and how many people rely on it.
Types of Abuse Reported
Many people only think of physical abuse, but the hotline deals with many more forms of child mistreatment.
Categories of Abuse and Neglect
- Sexual Abuse – exploitation or harm of a child.
- Emotional Abuse – constant criticism, threats, or humiliation.
- Neglect – failing to provide proper care, food, or shelter.
- Educational Neglect – ignoring school needs or forcing kids out of school.
- Supervision Concerns – leaving children unsupervised or in unsafe situations.
This wide range shows why the hotline is so important in protecting children from all kinds of harm.
Recognition for Dedicated Work
The hotline is not just about answering calls—it’s about compassion, patience, and professionalism.
In 2023, it received the Governor’s Award for Quality and Productivity. This award recognized the hotline’s efficiency, commitment to constant improvement, and the dedication of employees who handle tough cases daily.
Sara Smith, Director of the Children’s Division at DSS, shared how proud she is of her team:
“To sit and screen calls of child abuse and neglect for eight to 10 hours a day is incredibly humbling work. I am proud to work with such dedicated people.”
The People Behind the Calls
Behind every call is a team of trained professionals who deal with painful stories every day. They listen to families during their most vulnerable times and respond with care.
Even though it’s emotionally difficult work, these employees remain committed all year round to making sure every report is heard and acted upon.
The Missouri Child Abuse and Neglect Hotline has been a vital service for 50 years, protecting children from abuse and neglect.
With more than 4.5 million calls handled, new online reporting options, and a strong team of dedicated workers, the hotline continues to prove its importance in Missouri. Its history is impressive, but its future mission—to protect every child—remains even more powerful.